Refund and Returns Policy

Thank you for shopping at nuwasurface.com. Please see our full return policy below.

• Items can be returned or exchanged within 14 calendar days from the delivered date.
• All returns are subject to a 25% restocking fee.
• We aren’t able to accept returns or exchanges unless they have been authorized by our Customer Support team info@nuwasurface.com. Please include your order number and pictures of all items you want to return in the content.
• We do not accept returned items that were sent back directly without notifying us first.
• If you want to return or exchange, please contact us to provide your Order Number and state the reason.
• The product must be in its original packaging and in the same condition as when it was delivered. The product must not have been used, modified, installed, or marked in any way

Order Cancellation

1. For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
2. We will NOT accept an order cancellation request if the orders have been shipped, when the item is installed or open box.
3. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 20 days, please contact us via email

Return/Exchange Process

1. Items can be returned or exchanged within 14 calendar  days from the delivered date. Note that overdue requests may not be accepted. 
2. If the product is damaged in any way,  or you have initiated the return after the 14 days have passed, you will not be eligible for a refund. 
3. Only non-custom products are subject to our return policy. Any custom orders are final sale and not returnable. Special conditions may apply. 
4. Customers can return products by shipping them back to us, for our return address see at the bottom. 
5. For defective products customers  must contact us within 14 calendar days from the delivered date to report the damage. 
6. After we receive your item, our team of professionals will inspect and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. 
7. We’ll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

If you have any question, please Contact Support:

Support: Monday – Thursday 9 am – 5 pm
Phone: 343-803-3164
Email: info@nuwasurface.com
Address: 3523B Mainway, Burlington, Ontario, Canada, L7M1A9